Refund policy

Returns & Refund Policy

Sirious Art
Dutch Chamber of Commerce (KvK) number: 94316295
Email: info@siriousart.com
Website: www.siriousart.com

At Sirious Art, every artwork is produced with care especially for you. Still, a piece may look or feel different in your home than you expected. Below, you can find information about returns, refunds and damaged orders.

1. Returning Standard Collection Artworks

As a consumer, you have the right to withdraw from your purchase of products from Sirious Art’s standard collections within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please notify us within this period by emailing info@siriousart.com, including your name and order number.

After notifying us of your withdrawal, you have a further 14 days to send the product back.

As each artwork is carefully produced and packaged, please handle it with care and return it in its original packaging where reasonably possible. You may inspect and assess the product as you would in a physical shop.

You are responsible for the direct cost of returning the product, provided you were informed of this before purchase. As some artworks are large or fragile, return costs may be higher than those for a standard parcel. For products that cannot normally be returned by post, the required information about return costs will be provided before purchase.

2. Refunds

If you withdraw from your entire order, we will refund the purchase price. Any standard delivery charges paid for the original order will also be refunded to the extent required by law. Additional costs for a more expensive delivery option chosen by you, such as express delivery, are not refundable beyond the cost of our least expensive standard delivery option.

Sirious Art will issue the refund within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the product or you have provided evidence that you have sent it back, whichever occurs first.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed with you.

If you handle the product beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in value. This amount may be deducted from your refund, where permitted by law.

Sirious Art participates in the Dutch small businesses VAT exemption scheme (KOR). No VAT is charged on orders covered by this exemption. Any taxes collected by Sirious Art will be refunded where required by applicable law.

3. Custom & Personalised Artworks

The statutory right of withdrawal does not apply to Custom Artworks designed and made to your personal specifications or clearly personalised for you, where the applicable legal exception applies.

This includes, for example, an artwork created especially for you using your own story, photographs, people, animals, memories or other personal elements.

As these artworks are individually created for you, they cannot be returned simply because you change your mind or your preferences.

Any exclusion of the right of withdrawal will be clearly communicated before you place your order.

This does not affect your statutory rights if the product is damaged, defective or not what you ordered.

4. Damaged, Defective or Incorrect Products

Your artwork should arrive in good condition.

Please check your order when it arrives. If your artwork is damaged, you have received the wrong product or you suspect a production defect, contact us as soon as possible at info@siriousart.com.

Please include your order number and clear photographs of the product, any damage and, where relevant, the packaging. This helps us assess what happened and find an appropriate solution.

Damaged, defective or incorrectly supplied products are handled separately from change-of-mind returns. Your statutory consumer rights apply, and any necessary return costs will be covered by Sirious Art where required by law.

Our request to check your order and report problems promptly does not limit your statutory rights.

5. Exceptions to the Right of Withdrawal

The standard right of withdrawal does not apply where a statutory exception applies, including products made to your personal specifications or clearly personalised for you.

The fact that a standard Sirious Art artwork is only produced after an order is placed does not automatically remove your right of withdrawal. Standard collection artworks without personal modifications may therefore be returned under the conditions described above.

Selecting from standard options, such as size, material or floating frame, does not in itself make an artwork personalised.

6. Exchanges

Would you prefer a different size, product type or artwork? Please contact us at info@siriousart.com.

As our products are made to order, a direct exchange may not always be possible. We will be happy to discuss the available options with you. Your statutory right of withdrawal remains unaffected.

7. How to Arrange a Return

To return an order, please email us within the withdrawal period at:

info@siriousart.com

Please include:

Your name;
Your order number;
The products you wish to return.

We will then provide the return instructions and return address. Please notify us before sending your return so that we can correctly match it to your order.

You do not need our approval to exercise a valid statutory right of withdrawal. Please ensure that you send the product back within 14 days of notifying us.

8. International Shipping & Returns

Delivery times and shipping charges may vary by destination, particularly for deliveries outside Europe. International shipments may also be delayed by customs procedures. Please refer to our Shipping Policy and the delivery information provided before purchase.

For change-of-mind returns, you are responsible for the direct return shipping costs, provided this was communicated before purchase. International return costs may be significantly higher, particularly for large or fragile artworks.

Orders shipped from the European Union to destinations outside the EU may be subject to customs duties, import taxes and customs clearance fees, depending on the destination and order value.

Unless included at checkout or expressly agreed otherwise, any charges payable by the recipient are the customer’s responsibility. These charges are separate from shipping costs, so free shipping does not include them.

Where Sirious Art is legally required to collect taxes at checkout, these will be included in the total shown before you complete your purchase.

Customs duties, import taxes or clearance fees paid directly to a customs authority or carrier are not refunded by Sirious Art. You may be able to request a refund from the relevant authority or carrier, depending on local rules.

For returns from outside the EU, please follow our return instructions and accurately complete any required customs documents to identify the shipment as returned goods.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

9. Questions?

Not sure whether your order can be returned, or has something gone wrong? Feel free to email info@siriousart.com. We will be happy to help you find an appropriate solution.

Summary

Standard collection artworks: a 14-day cooling-off period after delivery.
Personalised Custom Artworks: no change-of-mind returns where the statutory exception applies.
Change-of-mind return shipping costs are the customer’s responsibility, provided this was communicated before purchase.
International delivery times and return costs may vary.
Orders shipped outside the EU may incur additional import charges.
Damaged, defective or incorrect order? Please contact us as soon as possible. Your statutory rights remain unaffected.