Shipping policy

Last updated: October 16, 2026

Thank you for shopping with Sirious Art. This policy explains how we ship your order, what it costs, and what to expect after you buy.

If you have any questions, contact us at info@siriousart.nl.

Shipping Policy

At Sirious Art, every artwork is made to order. Once you have placed your order, your artwork is produced and shipped through our professional production and fulfilment partners.

The total delivery time therefore includes both production and shipping.

1. Made-to-Order Production

Sirious Art artworks are produced specifically after an order is placed.

Production begins once your order and payment have been successfully completed. Production times may vary depending on the product, size and finish, and may be longer during busy periods.

2. Delivery Times

The estimated total delivery time is generally 5–10 working days, including production and shipping, unless a different delivery estimate is provided before purchase.

Delivery times may vary by destination. Deliveries outside Europe may take longer, and shipments crossing customs borders may be subject to additional processing time.

The stated delivery time is an estimate. Busy periods, public holidays, production issues, transport disruptions or customs procedures may affect delivery.

These estimates do not remove our obligation to deliver within any agreed period or affect your statutory rights if your order is delayed. Unless a different delivery period has been agreed, orders will be delivered within the statutory delivery period of 30 days.

3. Shipping & Tracking

Orders are shipped by professional carriers selected by our production and fulfilment partners.

Once your order has been dispatched and tracking information is available, you will receive a shipping confirmation with tracking details.

Sirious Art remains responsible for delivery and bears the risk of loss or damage until you, or a third party designated by you other than the carrier, take physical possession of the order, as required by applicable law.

4. Shipping Costs & Destinations

We charge €12.95 per order for destinations currently available at checkout, unless a different rate or promotional offer is clearly displayed before you place your order.

Shipping charges are shown at checkout before you complete your purchase.

Any temporary offers involving free or reduced shipping will be clearly stated in the webshop.

Would you like delivery to a country that is not available at checkout? Please contact info@siriousart.com before ordering. We will check whether shipping is possible for your chosen product and destination and provide the applicable shipping costs and estimated delivery time before you commit to the purchase.

Shipping charges are separate from any applicable customs duties, import taxes or customs clearance fees described below.

5. International Orders, Taxes & Customs

The customs treatment of your order depends on where the goods are dispatched from, their destination and the applicable customs and tax rules.

Goods dispatched from within the EU and already in free circulation can generally be delivered to destinations within the EU customs and VAT territory without additional import charges. Special rules may apply to certain territories.

Orders shipped from the EU to destinations outside the EU, including Great Britain and Switzerland, may be subject to customs duties, import taxes and customs clearance fees. Import charges may also arise if goods are dispatched from outside the EU to an EU destination.

Sirious Art participates in the Dutch small businesses VAT exemption scheme (KOR). No VAT is charged on orders covered by this exemption. This exemption does not itself remove any taxes or import charges that may apply in the destination country.

Any taxes that Sirious Art is legally required to collect at the time of purchase will be included in the total shown before you complete your order.

Unless included at checkout or expressly agreed otherwise, import charges legally payable by the recipient are the customer’s responsibility. Where such charges may arise, this will be clearly communicated before purchase. If the amount cannot reasonably be calculated in advance, we will explain that additional charges may be payable.

Free or reduced shipping does not include customs duties, import taxes or clearance fees unless expressly stated.

Customs procedures may extend delivery times. This does not affect your statutory rights regarding delivery or our responsibility to resolve delivery problems.

6. Delays

We make every effort to deliver your order within the stated timeframe. However, delays may occur due to production issues, busy periods, transport disruptions, weather conditions or customs procedures.

If your order has not arrived within the estimated delivery period, please contact info@siriousart.com. We will investigate with our partners and help resolve the issue.

If we cannot deliver within the agreed period, you may be entitled to set an additional reasonable delivery deadline and, if that deadline is not met, cancel the order and receive a refund. In circumstances specified by law, you may cancel without setting an additional deadline.

Your statutory rights remain unaffected.

7. Delivery Address

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will check whether the address can still be amended. Changes may no longer be possible once production or shipping arrangements have been processed.

If an incorrect or incomplete address supplied by you prevents delivery and a further shipment is necessary, we may charge reasonable additional shipping costs where permitted by law. We will inform you of these costs before arranging another shipment.

8. Damage During Transport

Please inspect your artwork as soon as reasonably possible after delivery.

If your order arrives damaged, contact info@siriousart.com, preferably within 48 hours of receipt.

Where possible, please include:

Your order number;
Photographs of the complete artwork;
Clear photographs of the damage;
Photographs of the shipping packaging.

This helps us assess the damage promptly and arrange an appropriate solution, such as repair or replacement where appropriate under applicable law.

Please keep the packaging until we have advised whether it is needed for collection or assessment, where reasonably possible.

Reporting damage after 48 hours does not remove your statutory rights. Where required by law, Sirious Art will cover the necessary costs of returning a damaged or defective product.

9. Uncollected or Refused Deliveries

If an order is not collected, is refused or is returned because of circumstances attributable to the customer, please contact us so we can discuss the next steps.

If a further shipment is requested, we may charge reasonable additional shipping costs where permitted by law. Any such costs will be communicated before another shipment is arranged.

Simply refusing or failing to collect a parcel does not, by itself, constitute a clear notice of withdrawal. If you wish to exercise your right of withdrawal, please notify us in accordance with our Returns & Refund Policy.

This does not affect your right to refuse a visibly damaged delivery or any other statutory consumer rights.

10. Split Shipments

If your order contains several products, they may be produced and shipped separately.

You may therefore receive multiple parcels, tracking numbers and deliveries. We will not charge additional shipping fees solely because we choose to split your order, whether you paid the standard shipping fee or received free shipping.

11. Returns

To return a standard collection artwork, please refer to our Returns & Refund Policy for information about the right of withdrawal, return deadlines, return costs and the return procedure.

Personalised Custom Artworks may be excluded from the right of withdrawal where the statutory exception applies and this has been clearly communicated before purchase.

The fact that a standard collection artwork is made to order does not, by itself, remove your right of withdrawal.

12. Contact

Do you have any questions about shipping or delivery? Please feel free to contact us.

Sirious Art
Email: info@siriousart.com
Website: www.siriousart.com
Dutch Chamber of Commerce (KvK) number: 94316295
VAT identification number: NL005076967B93